Complaints and appeals
Complaints procedure
- In the first instance contact your Advisor or Assessor regarding any issues or queries
- If the matter is not resolved satisfactorily please contact the Investing in Volunteers Manager in Wales: Fiona Liddell (e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or tel: 029 2043 1730), stating the nature of your complaint and giving the relevant facts of the situation.
The IIV Manager will investigate and attempt to resolve the matter satisfactorily.
- If still unresolved the matter will be referred either to the Director of Volunteering and Policy, WCVA (complaints concerning staff discipline) or to the UK Quality Assurance Panel (other matters). The Director of Volunteering and Policy or the Quality Assurance Panel has the final say on the matter.
Appeals process
In the event that an organisation feels that an unfair assessment decision has been made, they may appeal - see the appeals process
Y broses gwyno ac apeliadau
Y drefn gwyno
- 1 Yn y lle cyntaf, cysylltwch â’ch cynghorydd ynglŷn ag unrhyw broblemau neu ymholiadau
- 2 Os na chaiff y mater ei ddatrys yn foddhaol, cysylltwch â rheolwr Buddsoddi mewn Gwirfoddolwyr yng Nghymru: Fiona Liddell ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it 029 2043 1730), gan nodi natur eich cwyn a rhoi’r ffeithiau perthnasol ynglŷn â’r sefyllfa.
Bydd y rheolwr Buddsoddi mewn Gwirfoddolwyr yn ymchwilio ac yn ceisio datrys y mater yn foddhaol.
- Os yw’r mater yn dal heb ei ddatrys, caiff ei gyfeirio un ai at Gyfarwyddwr Polisi a Gwirfoddoli WCVA (cwynion ynglŷn â disgyblaeth staff) neu at Banel Sicrhau Ansawdd y DU (materion eraill). Y Cyfarwyddwr Polisi a Gwirfoddoli neu’r Panel Sicrhau Ansawdd sydd â’r gair terfynol ar y mater.
Y broses apêl
Pe bai sefydliad yn teimlo fod penderfyniad asesu annheg wedi cael ei wneud, gall apelio - gweler the Appeals process
