ACTs trust

Name of Organisation

Acts Trust

Why did you decide to go for Investing in Volunteers?

In order to standardise our volunteer management procedures and to gain recognition for our good practice.

What benefits have you found from working towards Investing in Volunteers?

We started the IiV process at a new phase in the life of the charity, we found it was a strategic way to standardise our procedures and to get all our staff and volunteers on board.

Tell us about your experience of the assessment process in your organisation.

The assessment process was a positive one, we got lots of encouragement from our assessor and worked with our local VC to access bets practice ideas. We also involved one of our volunteers who is a retired industrial quality standard assessor.

5 Practical tips you would give another organisation working towards Investing in Volunteers

·Involve the whole team in the process

·Complete the self assessment early on in the process

·Use the process to really work out what works and what doesn’t in your volunteer management system

·Look at good practice ideas from other similar organisations

·Be flexible in your approach to your systems