The Investing in Volunteers quality standard is made up of nine indicators which are designed to cover all aspects of volunteer management.
1. The basis for volunteer involvement
There is an expressed commitment to the involvement of volunteers, and recognition throughout the organisation that volunteering is a two-way process which benefits volunteers and the organisation.
2. How the organisation resources volunteering
The organisation commits appropriate resources to working with all volunteers, such as money, management, staff time and materials.
3. Diversity in volunteering
The organisation is open to involving volunteers who reflect the diversity of the local community and actively seeks to do this in accordance with its stated aims.
4. The development of volunteer roles
The organisation develops appropriate roles for volunteers in line with its aims and objectives, which are of value to the volunteers.
5. Steps taken to protect volunteers
The organisation is committed to ensuring that, as far as possible, volunteers are protected from physical, financial and emotional harm arising from volunteering.
6. Fair recruitment procedures
The organisation is committed to using fair, efficient and consistent recruitment procedures for all potential volunteers.
7. Volunteer induction
Clear procedures are put into action for introducing new volunteers to their role, the organisation, its work, policies, practices and relevant personnel.
8. Volunteer support and supervision needs
The organisation takes account of the varying support and supervision needs of volunteers.
9. Recognition of volunteer contributions
The whole organisation is aware of the need to give volunteers recognition.