Once you have met with your Advisor, you are expected to keep to the target dates you have agreed, or to make contact to re-negotiate. Failure to keep in touch with your Advisor and to progress as agreed can lead to the organisation being ‘de-registered’ from Investing in Volunteers. This would not happen without warning and should be by mutual consent.
You are expected to pay invoices promptly: the introductory visit will only take place when the registration fee has been paid. The assessment visit will only take place when the final fee has been paid.
You are expected to work with your Advisor in an honest and open way: It is better to be ‘up front’ about any perceived weaknesses: if these remain hidden, your Advisor may think that you are ready for your assessment when in fact you are not! It is better too, to be realistic when planning timescales: continual failure to meet deadlines causes frustration on both sides.
What can you expect from the Investing in Volunteers team?
You can expect a professional service from the Investing in Volunteers team. We aim to be supportive to your organisation and to uphold the Investing in Volunteer Standard with integrity.
- We will discuss with you at the outset the likely assessment costs (based upon the number and distribution of your volunteers at the time of assessment).
- We will aim to respond to your messages by phone, email or letter within five working days.
- We will respond with feedback on your self-assessment (if applicable) within 10 working days.
- We will give you feedback on your assessment within three days of the assessment visit. This will include the Assessor’s recommendation as to whether the standard is ‘met’, ‘not met’ or ‘met with conditions’.
- We will send you a draft written report within 10 working days of the assessment visit.